Black Duck Binary Analysis SaaS experiencing slow response in accessing scan results
Investigating - We are aware of an issue causing slower-than-expected access to scan results in Black Duck Binary Analysis SaaS. Our team is actively investigating to identify the cause and determine the appropriate resolution.

We do not yet have an estimated resolution time. We understand the impact this may have on customers and will provide further updates as meaningful information becomes available.
Oct 16, 2026 - 14:36 UTC
Continuous Dynamic Scheduled Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 2026 - 14:00 UTC
Scheduled - Scheduled Maintenance Notice

To support planned platform updates, we have scheduled a maintenance window during the following timeframe:

Maintenance Window
📅 Thursday, October 15, 2026, at 7:00 AM PT through Monday, October 19, 2026, at 9:00 AM PT

During this maintenance window, the service may experience intermittent availability or periods of downtime. While we do not expect the service to be unavailable for the entire maintenance window, this time has been reserved to allow for maintenance activities, testing, and validation.

We will make every effort to minimize disruption and will provide updates as major milestones are completed.

Thank you for your patience and understanding.
Oct 15, 2026 14:00 - Oct 17, 2026 00:00 UTC

About This Site

Operational status for Black Duck products and services.

Uptime over the past 90 days. View historical uptime.
Polaris: Europe Operational
Authentication Operational
Issue Management Operational
Dashboards and Reporting Operational
Scan Service Operational
UI Services Operational
API services Operational
Integrations Operational
repo.blackduck.com Operational
Polaris: Saudi Arabia Operational
Authentication Operational
Issue Management Operational
Dashboards and Reporting Operational
Scan Service Operational
UI Services Operational
API services Operational
Integrations Operational
repo.blackduck.com Operational
Polaris: North America Operational
Authentication Operational
Issue Management Operational
Dashboards and Reporting Operational
Scan Service Operational
UI Services Operational
API services Operational
Integrations Operational
repo.blackduck.com Operational
Black Duck SCA Services: Europe Operational
Scan Service Operational
repo.blackduck.com Operational
Black Duck SCA Services: Hong Kong Operational
Scan Service Operational
repo.blackduck.com Operational
Black Duck SCA Services: North America Operational
Scan Service Operational
repo.blackduck.com Operational
Black Duck SCA Services: Saudi Arabia Operational
Scan Service Operational
repo.blackduck.com Operational
Black Duck Binary Analysis SaaS: Europe Degraded Performance
Authentication Operational
Scan Service Degraded Performance
Continuous Dynamic: North America Under Maintenance
Scanning Service Under Maintenance
Platform Service Under Maintenance
Continuous Dynamic: Europe Under Maintenance
Scanning Service Under Maintenance
Platform Service Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance for Hosted Black Duck Servers will occur on Sunday October 18, 2026 Oct 18, 2026 07:00-13:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 16, 2026 - 12:36 UTC
Scheduled - During our regularly scheduled maintenance window on Sunday, October 18, 2026 3:00 AM to 9:00 AM Eastern Time, we will be performing the following upgrades and maintenance activities:

- Black Duck Alert will be upgraded to 8.4.1.
- GCP Maintenance

CANCELLED - Due to some last minute issues surfaced in 2026.7.1 the Black Duck SCA software upgrade will not be done this weekend. We will reschedule once the issues have been addressed.

These updates are part of our ongoing efforts to ensure system reliability, security, and compatibility with future enhancements.

If you have any questions or issues, please file a support ticket or talk with your Account team.
Oct 12, 2026 - 17:52 UTC

Scheduled Security Update for app.blackduck.com and blackducksoftware.com (No Downtime Expected) Oct 19, 2026 13:00-14:00 UTC

Planned Maintenance Window: Monday, October 19, 2026, at 9:00 AM EDT ( 2:00 PM UTC)
Expected Duration: 1 hour

As part of our ongoing commitment to platform security, Black Duck will be updating the SSL/TLS cipher configurations used by app.blackduck.com and blackducksoftware.com . This update aligns our hosted services with current industry security standards and removes support for legacy cipher suites that are no longer considered sufficiently secure.

SERVICE AFFECTED:
- app.blackduck.com: Used by Black Duck SCA hosted customers and associated integrations that connect to hosted Black Duck servers
- blackducksoftware.com: Black Duck public web properties and associated services.

EXPECTED IMPACT:
- No downtime is expected during this maintenance window.

Most customers will not experience any impact as a result of this change.

However, applications, browsers, and systems that rely on older operating systems, runtimes, or TLS implementations and do not support modern TLS cipher suites may be unable to establish secure connections after the update. Examples include:

- Java 7-based applications or integrations
- Android 5.0 and earlier devices
- Windows 7 systems that have not been updated with newer TLS support
- Internet Explorer 11 running on Windows 7 or Windows 8.1 (Internet Explorer 11 on Windows 10 is not expected to be affected)
- Safari 6
- Safari 7
- Safari 8

Customers using current versions of Java, browsers, Android, Windows, Linux, or macOS are not expected to be affected.

RECOMMENDED ACTION:
If your organization has applications, integrations, automation, or CI/CD pipelines that connect to app.blackduck.com hosted Black Duck SCA environments, we recommend verifying that they are running on supported platforms and modern TLS implementations prior to October 19, 2026.

Particular attention should be given to older Java-based integrations, custom API clients, legacy browser-based workflows, and automation tools that may still rely on outdated TLS cipher support.

ADDITIONAL INFORMATION:
This update affects only the SSL/TLS configuration of Black Duck hosted services. No changes are required for Black Duck on-premises deployments, which already support modern cipher configurations.

If you have questions regarding compatibility with your environment, please contact Black Duck Support.

Black Duck Community Post:
https://community.blackduck.com/s/question/0D5Ul00000pqSHWKA2/scheduled-security-update-for-appblackduckcom-and-blackducksoftwarecom
Posted on Oct 12, 2026 - 14:36 UTC

Oct 16, 2026

Unresolved incident: Black Duck Binary Analysis SaaS experiencing slow response in accessing scan results.

Oct 15, 2026

Service Degradation – [SCA - KB Liveness Test Failed]
Resolved - We are pleased to confirm that the previously reported issue affecting SCA KB Liveness Test Failed has been fully resolved, and normal service has been restored as of 04:05 PM UTC.

All systems are now operating as expected. Our teams will continue to monitor closely to ensure ongoing stability.

We appreciate your patience and understanding throughout this incident. Should you experience any further issues, please contact our support team.
Oct 15, 16:07 UTC
Monitoring - We are pleased to confirm that the previously reported issue affecting SCA KB Liveness Test has been fully resolved, and normal service has been restored.

All systems are now operating as expected. Our teams will continue to monitor closely to ensure ongoing stability.

We appreciate your patience and understanding throughout this incident. Should you experience any further issues, please contact our support team.
Oct 15, 13:19 UTC
Update - We are continuing to work on the previously reported service degradation affecting For SCA KB Liveness Test Failed.

We will share the next update as further progress is made. Thank you for your continued patience.
Oct 15, 12:09 UTC
Investigating - We are currently investigating a service degradation that may be affecting For SCA KB Liveness Test Failed

The issue was detected by our monitoring teams at 5:05 AM EST (3:35 PM IST), and we are actively assessing the scope and customer impact.

A further update will be provided within 60 Minutes, or sooner as new/additional information becomes available.

We appreciate your patience as we work through this.
Oct 15, 11:02 UTC

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

Hosted Black Duck Servers: IP Out Bound Allow List Change will occur on October 7, 2026
Completed - Our regularly scheduled maintenance window for Black Duck hosted systems has completed.

Thank you for being a Black Duck customer!

For assistance, please file a support ticket.
Oct 7, 05:57 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 7, 04:45 UTC
In progress - Our regularly scheduled maintenance window for Black Duck hosted systems is beginning shortly. We will be performing the following maintenance activities on Sunday, August 16 starting at 3:00 am Eastern Time and scheduled to conclude at 9:00 am Eastern Time.

- Google Cloud Platform (GCP) infrastructure will undergo standard maintenance procedures.

For any assistance during this maintenance window, please file a support ticket.

Thank you for being a Black Duck customer!
Oct 7, 04:42 UTC
Scheduled - Black Duck is updating its tool download infrastructure to provide a more consistent and predictable download location for scanning tools, including the Black Duck CLI used by Black Duck Detect. Tool downloads will be served through Google Cloud infrastructure, providing improved download performance and caching capabilities.

Maintenance Window

October 7, 2026 | 12:30 AM - 2:30 AM EDT
No service downtime is expected during this change.

Action Required for Customers Using Outbound Allow Lists Before October 7, 2026:

Continue allowing existing Cloudflare IP ranges.
Add Google Cloud IP address: 34.117.80.109
Allowlist URL: static-content.app.blackduck.com

Failure to add this IP address and URL may prevent the Black Duck CLI from downloading successfully.

Action Required for CPP Tool Users

Upgrade the Black Duck CPP Tool to version 3.0.8 or later before October 7, 2026.
Version 3.0.8 adds support for the HTTP redirects required by the new download location.
Customers who do not upgrade will no longer be able to run CPP scans after the change is implemented.

Impacted Products

Black Duck Hosted
Black Duck CLI
Black Duck Detect
Black Duck SCA CPP Tool

If you require additional time to update firewall rules or upgrade the CPP Tool, please open a Support case and provide your expected timeline.

By completing these updates prior to October 7, 2026, you can ensure uninterrupted tool downloads and scan operations.
Oct 1, 21:02 UTC

Oct 6, 2026

KB is having issues with MaaS scans
Resolved - This incident has been resolved, and the services are now functioning as expected. The team will continue to review the incident to better understand the underlying cause.
Oct 6, 21:31 UTC
Update - The scans are now operating as expected. However, our investigation into the underlying root cause is still ongoing, and we will provide additional updates as they become available.
Oct 6, 21:11 UTC
Investigating - We have identified an issue in the NA region where binary and package manager matches are failing. Signature matching remains unaffected and is functioning as expected. The team is actively investigating the issue and will share additional updates once more information is available.
Oct 6, 20:34 UTC

Oct 5, 2026

Scheduled Polaris Maintenance – SSL Certificate Renewal (No Downtime Expected)
Completed - The scheduled maintenance has been completed.
Oct 5, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 17:00 UTC
Scheduled - On Monday, October 5, 2026, between 17:00 UTC and 19:00 UTC, Black Duck will perform SSL certificate renewal activities for services hosted under *.integrations.blackduck.com for Polaris - North America. No downtime is expected, and customer impact is not anticipated. This maintenance is being performed as part of our standard security and platform maintenance practices.
Sep 28, 17:36 UTC

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

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