Polaris North America Scans Experiencing Extended Run Times

Incident Report for All Blackduck Status Page

Resolved

This incident has been resolved.
Posted Jun 25, 2026 - 14:20 UTC

Monitoring

All systems are operating normally as of now. Our teams will continue monitoring to ensure ongoing stability.

We appreciate your patience and understanding during this incident. Please contact support if you experience any further issues.
Posted Jun 25, 2026 - 04:27 UTC

Update

Polaris scans started progressing and improving.
We will keep you informed and provide timely updates as more information becomes available.
We appreciate your patience and will provide the next update as progress continues.
Posted Jun 25, 2026 - 03:30 UTC

Update

Polaris scans started progressing and improving.
We will keep you informed and provide timely updates as more information becomes available.
We appreciate your patience and will provide the next update as progress continues.
Posted Jun 25, 2026 - 02:07 UTC

Identified

Polaris scans started progressing and improving.
We will keep you informed and provide timely updates as more information becomes available.
We appreciate your patience and will provide the next update as progress continues.
Posted Jun 25, 2026 - 00:26 UTC

Update

Our engineering team is actively investigating the issue to determine the root cause and restore normal functionality. We will keep you informed and provide timely updates as more information becomes available.
Posted Jun 24, 2026 - 23:30 UTC

Update

All Polaris scans are currently failing. Our engineering team is actively working to identify the root cause and restore normal performance. We will provide updates as more information becomes available.
Posted Jun 24, 2026 - 22:07 UTC

Update

The scan speed has improved; however, the investigation into the issue is still ongoing.
Posted Jun 24, 2026 - 20:57 UTC

Update

The scans continue to run slowly, and the investigation into the issue is currently ongoing.
Posted Jun 24, 2026 - 18:52 UTC

Update

The scans continue to run slowly, and the investigation into the issue is currently ongoing.
Posted Jun 24, 2026 - 17:20 UTC

Update

We are continuing to investigate this issue.
Posted Jun 24, 2026 - 15:48 UTC

Investigating

We are currently investigating an issue affecting Polaris scans in the North America region, where scans may experience longer-than-expected run times. This is only affecting SCA and SAST.


Our engineering team is actively working to identify the root cause and restore normal performance. We will provide updates as more information becomes available
Posted Jun 24, 2026 - 15:46 UTC
This incident affected: Polaris: North America (Scan Service).