Service Degradation – Polaris SAST/SCA scan slowness

Incident Report for All Blackduck Status Page

Resolved

We are pleased to confirm that the previously reported issue affecting Polaris SAST/SCA scans has been fully resolved, and normal service has been restored as of 9:30 PM EDT.

All systems are now operating as expected. Our teams will continue to monitor closely to ensure ongoing stability.

We appreciate your patience and understanding throughout this incident. Should you experience any further issues, please contact our support team.
Posted Aug 26, 2026 - 01:34 UTC

Update

We are continuing to investigate this issue.
Posted Aug 25, 2026 - 22:16 UTC

Update

We are continuing to investigate this issue.
Posted Aug 25, 2026 - 21:14 UTC

Investigating

We are currently investigating a service degradation that affecting Polaris SAST/SCA scans.

The issue was detected by our monitoring teams at 4pm EDT, and we are actively assessing the scope and customer impact.

A further update will be provided as sooner as new/additional information becomes available.

We appreciate your patience as we work through this.
Posted Aug 25, 2026 - 21:03 UTC
This incident affected: Polaris: Europe (Scan Service).