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We’re pleased to confirm that the previously reported issue affecting Polaris NA SAST scans has now been fully resolved, and service has been restored.
All systems are operating normally as of now. Our teams will continue monitoring to ensure ongoing stability.
We appreciate your patience and understanding during this incident. If you require further assistance, please file a support ticket or email tech-support@blackduck.com.
Posted Jun 28, 2026 - 00:43 UTC
Update
Polaris NA SAST scans are operating normally at this time. Our teams will continue monitoring to ensure ongoing stability.
We appreciate your patience and understanding during this incident. Please contact support if you experience any further issues.
Posted Jun 28, 2026 - 00:18 UTC
Update
Polaris NA SAST scans are operating normally at this time. Our teams will continue monitoring to ensure ongoing stability.
We appreciate your patience and understanding during this incident. Please contact support if you experience any further issues.
Posted Jun 27, 2026 - 22:23 UTC
Monitoring
Polaris NA SAST scans are operating normally at this time. Our teams will continue monitoring to ensure ongoing stability.
We appreciate your patience and understanding during this incident. Please contact support if you experience any further issues.
Posted Jun 27, 2026 - 21:22 UTC
Investigating
We are currently experiencing service degradation affecting scan processing performance for some customers. This is primarily impacting SAST scans, with limited impact observed on SCA, resulting in delays and queues in scan execution.
Our teams detected the problem at 4:11 PM EDT and are working to understand the scope and impact.
A further update will be provided within 1 hour, or sooner as new information becomes available.
Thank you for your patience.
Posted Jun 27, 2026 - 20:55 UTC
This incident affected: Polaris: North America (Scan Service).